Welcome to the FAQ page! I understand you may have questions about what to expect from working with me and how I can help. The goal is to provide answers to some of the most common questions people have about my services.
Working with Neil involves talking with a trained professional about your thoughts, feelings, and behaviors. It can help you manage and overcome unwanted thought processes, improve your emotional well-being, and find solutions to problems in your life. Sessions are typically conducted online via Zoom in a safe and confidential setting and can be helpful for anyone struggling with unwanted thoughts, unwanted emotions, problems in life, or other challenges.
This page aims to answer some of your questions about working with Neil. If you have any additional questions, please don’t hesitate to get in touch. Help is available!
How do I make an appointment?
To make an appointment, please complete the online booking form. A link to the online booking form can be found in the menu above.
How long will my appointment take?
First-time appointments (intake appointments) are generally 50-60 minutes in duration. All other appointments are 50 minutes in duration.
What happens at my first appointment?
During your initial intake appointment, Neil will listen to you, understand you, and assess your situation. By the end of the intake appointment, Neil will have identified everything needed to get you where you would like to be. Neil will then discuss the best strategy for you going forward to ensure you achieve your desired goals.
How much does an appointment cost?
Business hours (9am-5pm), Individual Counselling sessions are $150. Marriage Counselling / Relationship Counselling sessions are $200. After hours appointments (5pm to 8pm), Individual Counselling sessions are $200. Marriage Counselling / Relationship Counselling sessions are $240. Weekend appointments, Individual Counselling sessions are $200. Marriage Counselling / Relationship Counselling sessions are $240.
How can I make payment?
For initial intake appointments, payment is made online via the online booking form. All payments are securely processed using Stripe. Any card information you provide cannot be seen once payment is processed. Neil will discuss payment options with you if you decide to proceed with ongoing appointments.
How many appointments will I need?
Upon completing your initial intake appointment, Neil will advise you on the next steps to ensure you achieve your desired goals. Typically, people attend between 3 to 10 sessions. Many factors influence this. The goal is to ensure you are equipped and competent so you are consistently in control of your ability to be psychologically calm and emotionally stable.
What if I need to reschedule or cancel my appointment?
No problem! You will find reschedule and cancel links in your confirmation email. If less than 24 business hours' notice is given or a client does not attend a previously booked appointment without notification, the full fee will still be due for payment.
Am I guaranteed to get what I'm looking for?
Neil is not a magician who can cast a spell over you to give you what you desire. He has no direct control over you and can't make you do anything. If you are a willing participant, open, ready to learn, apply the skills you have learned, and use the tools you have been given, a good outcome is highly likely. Most people have a genuine willingness to do what needs to be done to escape their unwanted psychological and emotional experiences and therefore achieve excellent outcomes.
Appointment Availability
General office admin hours are 9am to 5pm Monday to Friday, however our Counselling appointments generally start from 7am to 8pm Monday to Friday and there are also sessions available on Saturdays between 10am and 2pm. I’m very flexible in helping juggle work and family commitments. Let me know how I can make it work best for you.
